Since the launch of the New FXstreet on May 12nd, we’ve open several channels to collect our users feedback: an online survey, a live chat, a special email address… all of them available in many places on FXStreet and around! In total, we’ve received around 900 comments in less than 3 weeks.
We want to thank you all for taking time to tell us what you like or dislike about our redesign.
Here is a summary of the most common feedback and our answers.
Let’s start with the most common praise:
The new site is clear, easy to use and user-friendly
One of our main goals with the release was a website that would be easy to use from any device or screen size, an intuitive and clear navigation. If we achieved it, we’re very satisfied!
Now let’s go with the most frequent complaints – this is where there is ground for improvement at our end and probably concern at yours, so we will look into more of them and explain you our plans and decisions.
The old site was great. “If it ain’t broke, don’t fix it”
Many users said they miss the previous site, that was more simple. They believe the new one looks busier, clumsy, jumbled.
We made a drastic change with the redesign: the greater the change, the riskier it is to frustrate and disappoint people who were used to the previous version. We are sorry if you are among these people and hope that most of you will enjoy again our website very soon!
We truly believe several features are beneficial to the users such as the two-column navigation, loading speed and an improved mobile and tablet experience.
In terms of simplicity, the New FXStreet has in fact many less pages and subsections than before.”Less is more” is a motto that we followed during the whole process, when selecting the content and structure of the redesign.
Unable to effectively change timezone on site
We indeed had some bugs there: some users selected their timezone to see our news and economic calendar events in their local time, but the website was not always keeping these settings. Disturbing indeed.
Our IT team worked on this issue that is now almost totally fixed – the automatic set of time from your device is still failing but should be working in a few days. If you want to be sure to see all our events in your local time, select yourself your timezone and it will work totally fine.
Miss the customization of rates
On the old website, users could customize our table of rates. Now they can customize charts, but not rates.
We are working to incorporate such a customizable table of rates into the new website. At the moment it is not available, only a few pre-made pages are made for some of the major currencies: http://www.fxstreet.com/rates-charts/rates/
It will allow you to set up all the pairs available in our previous site (including the reciprocals like GBP/EUR) as well as other asset classes.
Some users miss the charts from ProRealTime. They mainly miss ProRealTime’s automatic support resistance, their platform’s look and feel and period countdown on chart.
When working on our new website, we absolutely wanted to reduce the diversity of rates and charts options, together with the variety of data providers. Such a wide offer was making our site busy and confusing for many traders.
We decided to keep one single chart provider, Teletrader, which allows us to provide you with the most robust platform service. We understand that some of you were used to options that only ProRealTime offers, but we had to choose one. One important reason behind our choice is that Teletrader’s feed is from interbank sources, whereas the price from ProRealTime is from a single broker. Interbank quotes are essential for realistic valuations, for instance comparison between interbank and a particular broker-dealer’s rates; calculating risk exposure; analyzing performance; and justifying trades since price-driven indicators are much more reliable when using interbank rates.
Miss Search function
Some of you are missing the general search field that was a the top of all pages in the previous version of FXStreet.
On the new website, you can filter by tags or contributors in every section. There is no general search box though, and we are probably not going to add one as that would involve a series of inconveniences and technical problems. Our hope is that, with time, all users easily find their way by navigation through menus and sections and get used to the filtering search option in each section.
Keep the feedback coming!
These are the most common requests only. We receive new comments and suggestions every day and we process them all, taking them into account in an effort to continuously adapt ourselves to you, our users. We want to keep being THE reference for the Forex trader who is looking for the best information and tools. So please, keep the feedback coming: email@example.com